We want to help you speak to the right person as quickly as possible.

We realise during these uncertain times many customers will require extra support. Please direct any enquiries for Financial Hardship directly to your home loan product provider using the details opposite.

If you are experiencing delays to speak with a representative, we suggest you email your product representatives and provide your loan details (Account Reference Number) together with a brief summary of your financial hardship and preferred contact details. They will respond to you as soon as they can and advise what options you have available for financial relief.

For any other enquiries, please use the contact details under “Customer Care” or complete the “Contact us” form below and we will assist you.

Financial Hardship

Connective EssentialsCustomer Care:
1300 543 558 | connective@mycustomercare.com.au

Connective Select – Mortgage Help Centre:
1300 650 259 | chlselectservice@adelaidebank.com.au

Connective Solutions – Financial Relief Team:
1800 356 383 | origination@pepper.com.au

Connective Advance – Customer Service:
1300 781 043 | info@thinktank.net.au

Connective Smart Options – Mortgage Services
1800 013 183 | mortgages@macquarie.com.au

Connective Prime – Financial Hardship
1300 349 166

Customer Care

Connective Home Loans Essentials by Advantedge: 1300 543 558
Connective Home Loans Select by Adelaide Bank 1300 369 564
Connective Home Loans Solutions by Pepper 13 73 77
Connective Home Loans Prime by ING 13 34 64
Connective Home Loans Smart Options 13 62 27
Connective Advance by Thinktank 1300 781 043

Head Office:

Level 20, 567 Collins St Melbourne VIC 3000

Contact us