We've moved to full electronic ID verification
27 July 2022
Below is a summary of some of the key process improvements at Connective Select over the past 12 months, and in particular, the past few months.
For brokers who perhaps have used Connective Select in the past and felt we were ‘too hard’ to deal with, we’d like to think that if they were to submit a Connective Select deal tomorrow, that they would have a much more positive experience now.
Select Assist is the the ‘Partner Assist’ team dedicated to Connective brokers and the CHL BDM team.
The team consists of Don & Dean who between them have 30 years experience working at Adelaide Bank. Both team members are very relationship driven. They build rapport with brokers quickly and are committed to providing exceptional service to brokers. One of their key drivers is to support brokers to get their loans approved and settled in as timely a manner as possible. They both understand that for every application there is a broker who needs to be able to manage client needs and expectations.
Supply of identification documents is controlled by the ApplyOnline system validations and the Document Submission Checklist. Identification loaded will only appear in the Submission Checklist if the broker has selected ‘Evidence Provided’ as the identification verification method or if a change of name on title has been indicated.
The change of name on title indicator is a new feature where the broker can indicate that the applicant’s name differs from that on the title. This will mandate that identification documents be supplied for that applicant.
In December 2021, ABL launched its electronic identification service via ApplyOnline (NextGen) to the Connective Select program. As part of the initial introduction of DVS, ABL still required the broker to supply evidence of the identification that has been verified e.g., copies of identification documents.
Great news! We have moved from document based to full electronic identification verification. This means that you no longer need to upload copies of ID with supporting documents and instead can use the DVS certificate and broker declaration (Consents and Declaration) as evidence under reasonable steps for VOI.*
ID requirements are managed by ApplyOnline and the Document Submission Checklist making it clear to you what is required depending on the method of verification used.
Where electronic ID verification is used, you are no longer require to upload copies of identification with supporting documents.
All the identity verification data auto populates the consents and declarations form. This is a time saver for you and will help you to avoid failing the quality control (QC) check for ID when you submit an application. For this reason, it’s really important that you don’t print off the ApplyOnline documents pack until all data in ApplyOnline has been completed.
Digitally verified ID means that it is less likely for the application to be QC failed solely for reasons of non-compliant ID. This means less file rework for you, a better customer experience, and a faster time to assessment.
Where electronic ID verification (DVS) is selected, validation will ensure that identification documents have been successfully verified.
DVS supports Australian issued ID types:
The broker must enter in AOL two types of ID supporting documents, one of which must be a driver’s licence, passport, or Medicare card.
Supply of identification documents is controlled by the ApplyOnline system validations and the Document Submission Checklist. Identification loaded will only appear in the Submission Checklist if the broker has selected ‘Evidence Provided’ as the identification verification method or if a change of name on title has been indicated.
The change of name on title indicator is a new feature where the broker can indicate that the applicant’s name differs from that on the title. This will mandate that identification documents be supplied for that applicant.
New options have been added to support Approved Identity Agent, Certified Identification Form and Face to Face (via video) methods. The verification option (and reason for use) will populate the Consents and Declarations form.
New Submission Checklist tiles have been created to support submission of the Certified Identification Form and ZipID pack with supporting documents.
The Consents and Declarations form has been updated to provide clear requirements for Electronic ID Verification and Evidence based identification and new automation populates the form based on what the broker has loaded in ApplyOnline for:
*Brokers are required to obtain, copy, and retain evidence of identification in their client file. The Bank may request copies at any time.
If the evidence supplied is not adequate to support a particular process, we may request the broker to provide copies of identification i.e., where there is a discrepancy in the names between the identification documents.*
If the broker has successfully completed Electronic ID Verification, no copies of ID are required, and the Electronie ID Verification report will be automatically appended to the checklist.
